Shipping policy

Processing

Standard orders are typically prepared and shipped within  3–4 business days. Custom 10 oz candles may require up to 2 weeks before shipping.

Business days exclude weekends and holidays. Processing times may be longer during launches, holidays, or periods of high order volume.

Shipping

Shipping options and rates are displayed at checkout. Once your order ships, tracking information will be provided when available.

Delivery estimates begin after your order has shipped.  

Shipping Addresses

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect it.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us and we'll help with the next steps.

For packages marked as delivered but not received, please check the delivery area, household members or neighbors, and contact the carrier. SEYRÉ will assist where possible with carrier inquiries.